Terms and Conditions

Apartment wind rose

REGULATIONS FOR RENTING THE WIND ROSE APARTMENT

§ 1. ENTRY

These regulations specify the terms and conditions for booking the Wind Rose Apartment located at Luke Vugalovica bb in Igalo, Montenegro.
The owner of the apartments will be very grateful to you for complying with these regulations, which are intended to ensure the peace and safety of all our guests.
This document uses the following definitions:

Apartment – residential unit Wind Rose Apartment in the Riverside complex in Igalo, building B2, unit 5 at Luke Vugalovica bb street in Igalo, Montenegro and parking space no. 1 in the garage in the same building.
Guest – The tenant who made the reservation.
Regulations – this document of the Apartment Rental Regulations, together with its annexes.
Owners – Landlords: Specialist Medical Practice Jacek Chojnowski Tax Identification Number 5811186805, REGON 170296744 correspondence address: Wierzbowa 12, 87-721 Raciążek, contact telephone number: +48 502583245. The rental of the Wind Rose Apartment is an additional form of business activity registered with CEiDG.

§ 2 RESERVATION

The current apartment rental offer can be found at www.windrosemontenegro.com. To make a reservation, the windorosemontenegro.com website redirects the customer to the app.bed.booking.com reservation system, which contains the current reservation calendar maintained by the apartment owners. The reservation system website contains all information regarding the apartment’s availability, is managed by the owners, and is an integral part of the information provided on the windrosemontenegro.com website. After being redirected to the reservation system, the renter will also find information about the current availability of the apartment for rent.
Booking an apartment constitutes acceptance of these regulations.
To make a reservation, please use the reservation form available on the website www.windrosemontenegro.com or send an email to windrosemontenegro@gmail.com. Please provide the following information: date of stay, arrival and departure dates, apartment type, contact details, number of people in the apartment, and optionally, arrival time.
Confirmation of the reservation by the Client is tantamount to submitting an offer to conclude an apartment rental agreement.
Confirmation of the reservation on our part constitutes acceptance of the offer and results in the conclusion of an apartment rental agreement.
Within 2 days of confirming the initial reservation (unless otherwise agreed), the Guest is obliged to pay a deposit of at least 30% of the total cost of the stay.
In the event of failure to pay the deposit within the time agreed by the parties, the Owners have the right to withdraw from the contract.
The Guest is obligated to pay the remaining balance for the stay no later than 7 days prior to arrival. The deposit is credited towards the total price.

Payment should be made as follows:

by using the online forms available on the app.bed-booking.com website to which the client will be redirected from the windrosemontenegro.com website,
for payments in Euro – by bank transfer: PL 95 1050 1979 1000 0090 8473 9235 at ING Bank,
for payments in PLN – by bank transfer: PL 45 1050 1979 1000 0023 3270 9233at ING Bank.

The date of payment is considered the date the payment is credited to the designated bank account. If paying by bank transfer, please send confirmation of the transfer.

§3. RENTAL PRICES

The current apartment rental prices and additional fees (optional transfer fees) are listed on the website through which the order was made.
The rental price includes all taxes and additional fees, i.e. utilities, electricity, and water.
The price given for a given apartment is the price for its rental per day in a given period, taking into account the number of people staying in it, but not more than the number provided for a given apartment.
The apartment price is quoted in EUR and converted to PLN according to the exchange rate published by the National Bank of Poland on the date of the lease. Payment can be made in either currency.

§4. CUSTOMERS’ ARRIVAL AND DEPARTURE, KEY COLLECTION, PAYMENT

The hotel day begins at 2:00 PM and ends at 10:30 AM the following day.
Check-in is from 2:00 PM to 10:00 PM. Late check-in from 10:00 PM to 1:00 AM is available for a fee, as per the price list. Please contact the property in advance to confirm this option.
Guests must leave the apartment on the last day of their stay between 6:00 a.m. and 10:30 a.m. Keys are handed over and the apartment is collected by the Owners’ representative using the safe located by the apartment door.
It is possible to arrange individual arrival and departure times.
If the Guest is unable to arrive at the previously agreed upon time, they are required to immediately notify the Owners by phone. If contact with the Owners is unsuccessful, the Owners reserve the right to cancel the reservation.
The check-in procedure requires guests to present a photo ID. Providing the details of all guests staying at the apartment is necessary to pay the local tourist tax required by Montenegrin law.
The payment for the stay is due in advance by bank transfer in full before arrival, less the deposit paid.
The owners or their representative will provide the apartment upon payment of 100% of the booking value, as well as upon payment of a security deposit (if required) and presentation of an identity document.
Free parking is available in designated public parking spaces along Luke Vugalovica Street adjacent to the building where the apartment is located. Additionally, there is a private parking space, parking space number 1, located in the building’s garage. Both public and private parking spaces are unattended, and the Owners are not responsible for any vehicles or property left in them.

§5. GUEST OBLIGATIONS

The Guest undertakes to use the subject of the lease exclusively for residential purposes and may not sublet the apartment or allow third parties to use it free of charge.
The apartment cannot be permanently occupied by more people than indicated during the booking process.
Guests are obligated to respect the principles of good neighborliness. If a Guest significantly disturbs the peace or well-being of neighbors or fails to adhere to generally accepted norms of interpersonal coexistence, the Owners reserve the right to terminate the agreement without notice and are not obligated to refund the Guest for the unused portion of their stay.
Guests are obligated to maintain the apartment in the condition it was in at the time of check-in. Moving furniture and household appliances within the apartment is prohibited.
Quiet hours in the apartment are from 10 p.m. to 6 a.m.
The Guest is financially liable for any damage or destruction of equipment and technical devices resulting from his or her fault or the fault of persons staying in the apartment rented by the Guest during the term of the apartment rental agreement.
In the event of damage, the Guest should notify the Owners immediately after it is discovered.
The guest is responsible for the keys and remote controls provided to the apartment, and in the event of loss, is obliged to cover the costs of purchasing and installing a new lock/remote control or anti-burglary insert.
The Guest is fully liable for any damage caused to the Wind Rose Apartment during their stay. The duration of the stay is defined as the time from check-in (key handover) until the moment the keys are returned directly to the owner or to the safe, with the Owners notified. If the keys are returned to the safe, the Guest is obligated to inform the owner that they have left them. If the Owner is not informed of the keys being left in the safe, the Guest is fully liable for the Wind Rose Apartment until the notification of the keys being left behind or the end of the last day of the stay.
Guests are required to pay particular attention to the proper operation of water valves and electrical appliances. For fire safety reasons, guests are prohibited from using any electrically powered devices that are not part of the property’s equipment, except for computers, razors, hairdryers, and cell phone chargers.
The tenant is obligated to separate waste at the Wind Rose Apartment into two types, as described in the bin descriptions: – dry waste bin – paper, plastic, glass – wet waste bin – other waste. When disposing of waste outside the Wind Rose Apartment, similar segregation rules must be followed in the designated bins across the street in front of the complex.
For the safety and comfort of guests, smoking, including electronic cigarettes, and the use of candles in the apartment is strictly prohibited! If the smoking ban is violated, the Tenant is obligated to pay a fine of €200 to the landlord’s account, and in the event of damage caused by the use of prohibited items, also to cover any damage caused by them. The smoking ban also applies on the apartment’s terrace and, with the exception of designated areas, throughout the Riverside complex. This ban is enforced by complex security, who may impose a fine in accordance with the complex’s regulations, independent of the apartment owner.
Keeping pets in the apartment is prohibited.
The Landlord has the right to refuse to accept a Tenant who, during a previous stay, grossly violated the regulations, caused damage to the Landlord’s property or disturbed the principles of good neighborly coexistence.
Without the Landlord’s prior written consent, photos and videos taken in the apartment, showing the apartment’s furnishings, may not be made publicly available. This prohibition applies in particular to posting photos or videos on websites or social media.
Organizing any type of party in the apartment is prohibited. Failure to comply with the party ban will result in the Tenant being subject to a fine of €300.
Apartment guests are also required to adhere to the regulations regarding the use of facilities located in the common areas of the Riverside complex, such as the swimming pool, exercise room, sauna, and children’s playground. Compliance with these regulations is beyond the landlord’s control.

§6. CANCELLATION, CUSTOMER’S FAILURE TO ARRIVE, CHANGE OF CONTRACT TERMS

Information about changing or canceling your reservation must be sent to us in writing, via email to windrosemontenegro@gmail.com or via the contact form in the Contact section.
If the Client cancels the reservation, the deposit paid is non-refundable.
Failure of the Client to arrive or contact him on the agreed arrival day will result in the apartment being released for re-booking the following day.
We reserve the right to withdraw from the contract or offer an alternative apartment if, for objective reasons (force majeure), the reserved apartment cannot be used. If the alternative apartment does not meet the client’s expectations, they have the right to withdraw from the contract and the deposit will be refunded in full.
The Landlord is not obliged to refund the money for the period of stay not used by the Tenant.
In the event of any disputes that may arise from the performance of the agreement, the parties will strive to resolve them amicably, and if no agreement is reached, the parties will submit the dispute to a common court for resolution.
The Client’s personal data will be duly secured and, with his consent, used by our company solely for the purpose of providing services in accordance with the applicable provisions of the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Complaints regarding apartment rentals should be submitted in writing to the Apartment Owners or to windrosemontenegro@gmail.com. The Apartment Owners will respond to the complaint in writing within 30 days of the date of submission.
In matters not regulated herein, the relevant provisions of the Civil Code and the Act of 29 August 1997 on Tourist Services, Journal of Laws 1997 No. 133 item 884, as amended, shall apply.

§7. FINAL PROVISIONS

Any personal items left in the apartments by our guests will be sent to the address they indicated at their expense.
When concluding a rental agreement, Guests are required to confirm that they have read and accepted these regulations and to confirm their separate consent to the storage of personal data for the purpose of implementing the rental agreement.